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Terms and Conditions

Welcome to https://www.arnoboutiquegroup.com (the “Website”), operated by Arno Boutique Group (“we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website and any booking or service made through it.

By using our Website or making a reservation, you agree to be legally bound by these Terms. If you do not accept these Terms, please refrain from using the Website.

1. Reservations

1.1 Booking

You may book rooms through our Website using our secure online booking system. All reservations are subject to availability and confirmation.

1.2 Age Requirement

Guests must be at least 18 years old to make a reservation. Valid government-issued identification may be required at check-in.

2. Payments

2.1 Payment Processing

All payments are processed via Stripe, a secure third-party payment processor. We do not store or access your card details. By proceeding with a payment, you agree to Stripe’s Terms of Service and Privacy Policy.

2.2 Charges

Prices are listed in euro, inclusive of applicable taxes (as specified at checkout). Additional charges (e.g., city tax, cleaning fee) may apply and will be shown before payment is completed.

3. Cancellations and Refunds

  • Standard Rate: Free cancellation up to [X] days before arrival.

  • Non-Refundable Rate: Full charge if cancelled at any time.

  • Cancellations must be submitted via email or through the Website if functionality is available.

We reserve the right to cancel bookings in case of overbooking, system errors, or suspected fraud.

4. Check-In / Check-Out

  • Check-in time: From [e.g. 3:00 PM]

  • Check-out time: By [e.g. 11:00 AM]

Late check-out is subject to availability and may incur additional charges.

5. Guest Responsibilities

By staying at our property, you agree to:

  • Respect the property, staff, and other guests;

  • Avoid any illegal activities or disturbances;

  • Be financially responsible for any damage you cause.

Smoking and pets may be prohibited unless explicitly permitted.

6. Liability Disclaimer

We shall not be liable for:

  • Loss, theft, or damage to your personal belongings;

  • Any injuries, delays, or indirect damages arising from your stay;

  • Events beyond our control (e.g., force majeure, transport delays, government regulations).

Guests are advised to arrange appropriate travel insurance.

7. Privacy

We do not collect personal data directly through our Website. Payments are handled via Stripe only. For more information, please refer to our Privacy Policy (link to actual page).

8. Modifications to Terms

We may update these Terms at any time. The latest version will always be available on this page and will take effect immediately upon posting.

9. Contact Us

If you have any questions or need assistance, please contact:

Arno Boutique Group
📧 Email: [info@arnoboutiquegroup.it]
📍 Address: [Corso Italia 13, 50123 Florence, IT]
📞 Phone: [+39 333 2207788]​​

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